FAQs

Do you offer free delivery?

Yes on all orders totalling £40 or over. For orders less that £40 delivery is £3.95. Find out more about our delivery service here.

How long will my order take to arrive?

We post most items 1st class with Royal Mail within 24 hours of receiving your order. However despite our best efforts things sometimes get delayed by the mail service especially during busy times (such as Christmas!). If your order is delayed contact us here.

Can I return items?

We value delighted customers but we do appreciate from time to time you may buy an unwanted gift or have second thoughts about your purchase. See our full returns policy here.

We will happily refund any purchase price within fourteen days from receipt of your item to goods received back in showroom condition, with a valid receipt and with all labels attached.

Postage costs incurred are the full responsibility of the buyer and not Julia Rose Gifts and Accessories unless the item is faulty. That is unless you have paid via PayPal who offer a free return service. Find out more about the free PayPal return service here

Do you offer gift cards?

When is the last Christmas postage date?

The last postage date is 21st December 2021. All items received on that date will be posted First Class via Royal Mail. Best to get them in earlier though as this will be a very busy time for them. (And for us!)