We value delighted customers but we do appreciate from time to time you may buy an unwanted gift or have second thoughts about your purchase.

We will happily refund any purchase price within fourteen days from receipt of your item to goods received back in showroom condition, with a valid receipt and with all labels attached.

Returns: any postage costs incurred are the full responsibility of the buyer and not Julia Rose Gifts and Accessories unless the item is faulty. That is unless you have paid via PayPal who offer a free return service. Find out more about the free PayPal return service here

Returns address

Julia Rose Gifts and Accessories
Whitehouse Farm

Chester Road, Bucklow Hill
WA16 6RJ

As an established and responsible independent retailer, we provide this policy in line with UK legislation and Trading Standards guidance.